Tampa Electric Phone Numbers and Emails

Toll-Free Number:

  • (877) 588-1010
    Power Outages
Send Message

Customer Service:

  • (866) 832-6249
    For Business
  • (813) 223-0800
    Hillsborough County
  • (863) 299-0800
    Polk County
  • (888) 223-0800
    Toll Free
  • (813) 275-3909
    Energy-Saving and Solar Programs
  • (877) 787-4322
    Zap Cap Systems Surge Protection

Tampa Electric Emails:

Customer Service
Legal
Media
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More phone numbers and emails Less phone numbers and emails

Tampa Electric Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Tampa Electric is 8775881010. 45% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as Tampa Electric may ask you for the following information to identify you as a customer: address or first and last name.

View full overview ›

How to Contact Tampa Electric Customer Service?

Most Popular Number:

(877) 588-1010
Power Outages
Total calls: 50 Issues resolved: 2 Last call: Jun 17, 2024

The Tampa Electric customer service number is 1-888-223-0800. You can contact the company Help Center at this toll-free number for general information and support. The helpline is available Monday through Friday from 7:30 a.m. to 6 p.m. ET. To report a power outage, call 1-877-588-1010. You can reach the Tampa Electric customer service for Hillsborough at 1-813-223-0800. The customer support number for Polk is 1-863-299-0800. Note that you should call the company at 811 before you dig.

For Business and Commercial inquiries, call 1-866-832-6249. The Zap Cap System Surge Protection is available at 1-877-787-4322. You can learn more about the company Solar Programs and Energy Saving at 1-813-275-3909.

The company does not provide the Tampa Electric app of its own. However, the City of Tampa offers the Customer Service Center option, where the company customers can click the Electric Bills Payments (TECO) to pay their bills 24/7.

The faster way to contact Tampa Electric Company online is via their Live Chat. Visit their Contact Us page and click the Chat Now button in the bottom right corner of the screen. Select your language and type your questions to start the conversation with the virtual assistant. The chatbot can provide information or connect you with the live agent within customer service hours.

The Tampa Electric address for general inquiries is Tampa Electric, PO Box 111, Tampa, FL 33601-0111, United States. You can mail your questions, concerns, complaints, and suggestions to this address, and the customer care team will respond, providing the information and support you need. You can also send official correspondence, data protection requests, and other documents to this office. The company address for bill payments is Tampa Electric, PO Box 31318, Tampa, Florida 33631-3318, United States.
The press representatives can contact the Media Relations team at 702 N. Franklin Street, Tampa, Florida 33602, United States. Note that they do not deal with customer service inquiries.

PissedConsumer Club

Contact Information

Tampa Electric Website:

Tampa Electric Help Center:

Corporate Office Address:

Tampa Electric
P.O. Box 111
Tampa, Florida 33601-0111
United States

Other Info (opening hours):

Hours of Operation:

Monday - Friday: 7:30 am - 6:00 pm


Mailing Address:

P.O. Box 31318

Tampa, Florida 33631-3318


For journalist inquiries only:

702 N. Franklin Street

Tampa, Florida 33602

More contact details

Tampa Electric Rating Based on 6 Reviews

Rating details

1.5
more details
Price Affordability
Customer service
Billing Practices
Reliability

Rating stats

Rating trend

Summary of Tampa Electric Customer Service Calls

111 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tampa Electric?

Payments and Charges Question:

  • “To set up automatic payment”
  • “Paperless billing”
  • “Pay my bills”

Account Question:

  • “Talking money out my account”
  • “New account”
  • “Balance”

Product/ Service Question:

  • “Disconnect service”
  • “The power is very low in my home I can't even use the microwave,and everything not working”
  • “Reconnect to meter pole”

Request for Information Question:

  • “Correct name on confirmation order.”
  • “Checking my deposit amount”

Staff Question:

  • “Valid letter or credit form which include length of services in adittion to confirmation of pay history of at least a period of 12 consecutive months.”
  • “Conect a new service”
  • “Can't reach customer service. We are losing more food because of the loss of power for over 4 hours”

Other Question:

  • “Lights off”
  • “Power is out”
  • “Power outage”

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